Return & Refund Policy
We want you to be fully satisfied — here’s how returns and refunds work at Locotraq.
Overview
If a product is defective, damaged in transit, or not as described, you may be eligible for a return or exchange within the specified return window. Please read the details below to confirm eligibility.
Return Eligibility
- Items must be returned within 7 days of delivery unless otherwise stated on the product page.
- Products must be unused, in original condition, and include all accessories and packaging.
- Proof of purchase (order number) is required.
Non-Returnable Items
For safety and hygiene reasons, certain items may not be eligible for return. Check the product page for any special return restrictions.
How to Start a Return
- Contact support within the return window via email or phone with your order number and issue details.
- Ship the item back in its original packaging using the carrier instructions we provide.
- Once we receive and verify the item, we will process a refund or exchange.
Refund Timeline
Refunds are processed within 5–10 business days after we receive the returned item. Timing may vary depending on your bank or payment provider.
Exchanges
If you request an exchange, we will guide you through returning the original item and shipping the replacement. Availability may affect timelines.
Damaged or Missing Items
If your order arrives damaged or items are missing, contact us within 48 hours of delivery with photos of the package and items.
We will investigate and offer a replacement or refund once validated.
Return Shipping Costs
Return shipping costs may apply unless the return is due to a fault on our part (e.g., damaged or incorrect item).
Contact & Support
For returns and refunds, please contact our support team:
Important Notes
We reserve the right to refuse returns that do not meet our policy requirements. Please retain original packaging until the return is complete.